Technology vs Human Compassion

Technology is fluid. Human interaction, comparatively, is fairly static.

While working in an industry such as Information Technology, you tend to get swept up in the rapid change which dictates our business.

Quite frequently, you can leave your compassion at the door.

When you receive hundreds of phone calls a month, you tend to forget that the people on the end of the line are human, with real feelings, and real stress.

I wind up feeling like a big brother to many of the people who call me here at the support center. It is a role that is a very important part of being a call-taker.

However, most people don't appear to share the same opinion. It completely astounds me that an individual can work in this field and still have absolutely zero interpersonal skills.

The part that is troubling is I work with them on a day to day basis. Sometimes I feel really sorry for the people who have to call this support center.